Please read these terms and conditions carefully before using this website and our service. Using this site indicates that you accept these terms and conditions. If you do not accept these terms and conditions, do not use this Site.

We may change our terms and conditions from time to time so you should review them regularly. Your use of this site will be deemed an acceptance of the terms and conditions existing at that time.

Subject matter

EnsoEx Limited’s business model, and its service, facilitates the buying and selling (trading) of cryptocurrencies.

Risk Warning

You know and understand trading with cryptocurrencies is at a high risk and possibly losses to zero. EnsoEx Limited cannot be hold responsible for any losses.

  1. Buying, selling and investing in cryptocurrencies is not without risk. The risk of loss in trading or holding cryptocurrency can be substantial. You should therefore carefully consider whether trading or holding cryptocurrency is suitable for you in light of your financial condition. In considering whether to trade or hold cryptocurrency, you should be aware that the price or value of cryptocurrency can change rapidly, decrease, and potentially even fall to zero.
  2. The cryptocurrencies market information relating to the past performance of an investment is not necessarily a guide to its performance in the future. The value of investments or income from them may go down as well as up. Like stocks and shares as well, cryptocurrencies are valued from second to second, their bid and offer value fluctuates sometimes widely. The degrees of fluctuation of prices vary significantly and the value of higher volatility funds may change suddenly. The value of investments may rise or fall due to the volatility of world markets, interest rates and capital values or, for investments held in overseas markets, changes in the rate of exchange in the currency in which the investments are denominated. You may not necessarily get back the amount you invested.
  3. You know and understand cryptocurrency trading also has certain risks which can cause a complete loss to zero. As cryptocurrencies are no official currency and the legal status is still undefined, their legal nature is subject of change under different jurisdictions. Unlike official currencies, which are backed up by governments or other legal entities like the FED, ECB or others, cryptocurrencies are a private currency, generated by all the world. There is no central bank that could take corrective measures to protect the value of the cryptocurrencies at a possible crisis.
  4. You know and understand cryptocurrency trading could be affected by hackers, change of laws, official restrictions, frauds, technical issues, collapse of infrastructure and many other possible threats.
  5. All content provided through this website is only for your personal information and use, and is not intended to address your particular requirements or to be relied upon in making (or refraining from making) any specific investment or other decision. Such content shall not constitute any form of advice or recommendation by EnsoEx Limited. Furthermore, there may be additional risks that EnsoEx Limited have not foreseen or named in this Terms of Use. EnsoEx Limited does not provide any investment advice in connection with the services contemplated by these Terms of Use. We only provide information on the price, range, volatility of cryptocurrencies. Any decisions to buy or sell cryptocurrencies are made on your decision solely. EnsoEx Limited will not be liable for any loss you might face.
  6. If you are unsure about any specific investment or other decision, you should obtain appropriate expert independent advice and assess carefully whether your financial background is suitable for trading cryptocurrencies. Your decisions and investments are subject to your personal responsibility.
  7. You acknowledge that EnsoEx Limited shall not be responsible for the viability of the hardware and software used by users, especially including but not limited to the used browsers. It is subject to your personal responsibility that your hardware and software meet the requirements of your specific investments.

Local laws

All users are solely responsible for compliance with the laws in their jurisdiction and all other laws or regulations applicable under their jurisdiction. This service is not directed at or to be distributed to any persons domiciled under any jurisdiction where its distribution or the service described may be contrary to local laws or regulations. You shall be responsible for identifying the requirements of your local laws and regulations and to ensure you are not in breach thereof.


All users are solely responsible for compliance with the local tax laws applicable under their jurisdiction. Buying/Selling might have tax effects under your local law. If appropriate, we recommend you take legal advice before buying/selling.

Registration and Account obligations

  1. You must be 18 years old or older to register and use our service.
  2. Only one registration per person is allowed. You must keep your registration information up to date.
  3. You must choose an email address which gives you frequent access to emails sent to that address, as we need to be able to contact you short notice. You must keep your password confidential.
  4. You must not, (1) impersonate or try to impersonate another person, (2) disclose your password to anyone else, (3) allow anyone else use your account or (4) use anyone else's account.
  5. You are responsible for everything done using your account especially all damages may caused. If you think that someone else may have access to, or be using, your password or account, you must inform us as soon as possible by email
  6. From time to time, we may restrict access to some parts of this site, or this entire site, to users who have registered with us for certain reasons.
  7. You are obliged to treat your user identification code, password or any other piece of information as part of our security procedures as confidential, and you must not disclose it to any third party. EnsoEx Limited has the right to disable any account, if in our opinion you have failed to comply with any of the provisions of these terms and conditions until proven wrong by the user.

Registration and mandatory documents

In order to use our service you have to apply for an account through the registration process. EnsoEx Limited may grant such an account or not. There is in no way any obligation for EnsoEx Limited to provide you with an account.

Under “Identification Information”:

  • First name
  • Last name
  • Date of birth
  • Country of birth
  • Address
  • City
  • Zip Code
  • Nationality
  • State/Province
  • Country of residence
  • By entering your personal data in the form, and confirming the registration button, you are consenting to EnsoEx Limited collecting, saving and using this data.

Under “Proof of identity”:

We are legally obliged to verify your identity. Therefore we have to ask you for using our service to proof your identity by one of the following valid identification documents:

  • Driving license
  • Personal ID
  • Passport

By submitting your valid identification document, and confirming the registration button, you are consenting to EnsoEx Limited collecting, saving and using this data.

Under “Proof of residency”:

We are legally obliged to verify your place of residence. Therefore we have to ask you for using our service to proof your place of residence by one of the following documents which have to be not more than three month old:

  • Health insurance bill
  • Tax assessment
  • Telephone bill
  • Mobile phone bill
  • Monthly electricity bill
  • Proof of residence

By submitting your valid identification document, and confirming the registration button, you are consenting to EnsoEx Limited collecting, saving and using this data.

By submitting your personal data and documents you state that you are the person registering for the account and all information given are true.

Using EnsoEx Limited’s Services

  1. Without limiting other remedies, we may, limit, suspend, or terminate our services and user accounts, restrict or prohibit access to, our services, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our services if :
    • we think that you are creating problems or possible legal liabilities;
    • we think that such restrictions will improve the security of the EnsoEx Limited community or reduce our or another EnsoEx Limited user's exposure to financial liabilities;
    • we think that you are infringing the rights of third parties;
    • you attempt to gain unauthorized access to the website's services or to another registered user’s account or provide assistance in doing so;
    • we think that you are acting against this Terms of Use; or
    • you fail to pay us all fees due for our services by your payment due date.
  2. Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your EnsoEx Limited password to anyone. If you do share your password or your personal information with others, registered user that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify EnsoEx Limited and change your password.
  3. EnsoEx Limited securely stores 100% of all cryptocurrency associated with your EnsoEx Limited account in a combination of online and offline storage. As a result, it may be necessary for EnsoEx Limited to retrieve this information from offline storage in order to facilitate a cryptocurrency transaction in accordance with your instructions, which may delay the initiation or crediting of such cryptocurrency transaction for 48 hours or more. As a user of the EnsoEx Limited services, you accept the risk that a cryptocurrency transaction facilitated by EnsoEx Limited may be delayed and you agree not to hold EnsoEx Limited responsible for any damages or injury arising out of or related to such delay.
  4. Any registered user who is acting against these rules may be terminated, and thereafter held liable for losses incurred by EnsoEx Limited or any user of the website.
  5. You agree that you will not use our service for criminal activities of any kind, including but not limited to, hacking, money laundering, terrorist financing, illegal gambling operations or drug/weapon deals.
  6. You agree that any disputes between you and EnsoEx Limited will be resolved by binding, individual arbitration and you waive your right to participate in a class action lawsuit or class-wide arbitration.


  1. The fees we charge for using our services are listed on our Fees Page. We may change our fees from time to time with no prior notice.
  2. In order to receive fees, we use our banking providers. Our banking providers do not transfer cryptocurrencies, they only transfer money.
  3. You must have a payment method on file when selling on EnsoEx Limited and pay all fees and applicable taxes associated with our services by the payment due date. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms. (This includes charging other payment methods on file with us, retaining collection agencies and legal counsel.) In addition, you will be subject to late fees. EnsoEx Limited, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report.


  1. All services provided by EnsoEx Limited are without any warranty. There is no warranty or claim by us for this website being available all the time. We do our best to meet your needs at the given instance.
  2. We may suspend the time of non-availability including but not limited to an event of force majeure or due to unexpected maintenance. We will make reasonable efforts to give you notice. This may not be possible in a case of emergency.
  3. We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, force majeure, any delay or failure due to any act of god, act of civil or military authorities, act of terrorism, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

Limitation of Liability

EnsoEx Limited's liability – irrespective of its legal ground – shall be limited as follows:

  1. Unlimited Liability - EnsoEx Limited shall be liable without limitations (1) in case of intent and gross negligence, (2) in case of injuries to life, body or health, (3) pursuant to the terms under a guaranty given by EnsoEx Limited.
  2. Liability for Breaches of Cardinal Duties - Subject to the foregoing, EnsoEx Limited's liability for slightly negligent breaches of Cardinal Duties shall be limited to the damage which was typically foreseeable upon the execution of this Terms of Use.
  3. No Liability - EnsoEx Limited shall not be liable irrespective of the legal ground except as expressly set above. EnsoEx Limited shall not be liable for the viability of the hard- and software used by users, especially including but not limited to the used browser.
  4. EnsoEx Limited will not be held liable for loss of revenue, loss of data, loss of profit, loss of business, loss of opportunity or any loss suffered by fraud by third parties.

Modification of Terms

EnsoEx Limited can change, add or remove parts of these terms at any time and at its sole discretion. You will be notified of any changes in advance through your account. Therefore you have the obligation to check your email account regularly. Your further use of our service shows your acceptance of the changed terms of use.


  1. The EnsoEx Limited website may provide links or other forms of reference to other websites or resources. EnsoEx Limited does not have control over external websites. EnsoEx Limited is providing these links only as a voluntary service and is thus not responsible for them and their contents.
  2. If EnsoEx Limited links to an external website, it will review this website and its content with reasonable control. If EnsoEx Limited notices any infringement or is made aware of any infringement, it will examine and may remove the infringing link.
  3. Although we intend to provide accurate and timely information on our website, the EnsoEx Limited website may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide you with as complete and accurate information as possible, information may be changed or updated from time to time without notice, including without limitation information regarding our policies, products and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the EnsoEx Limited website are your sole responsibility and we shall have no liability for such decisions.


You will indemnify and hold EnsoEx Limited harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach this agreement, your improper use of EnsoEx Limited's services or your breach of any law or the rights of a third party.


If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.

Jurisdiction and Applicable Law

The United Kingdom courts will have exclusive jurisdiction over any claim arising from, or related to, this service. These terms and conditions are governed by United Kingdom Law.